Liability Adjuster I/II

About the role

Manage your own portfolio of auto liability claims from first notice of loss through resolution while delivering an exceptional customer experience.

Responsibilities

• Investigate automobile accidents by gathering facts and reviewing evidence.
• Interview insureds, claimants, witnesses, and other involved parties.
• Evaluate coverage, liability, damages, and potential injury exposure.
• Make sound claim decisions based on policy language and the facts of each loss.
• Negotiate fair and timely claim settlements.
• Manage claim reserves and maintain accurate claim documentation.
• Identify complex claim issues and collaborate with internal partners when needed.
• Deliver clear, timely communication that builds trust with customers.
• Balance quality, productivity, and customer service while managing an active caseload.
• Continue developing your claims expertise through coaching, training, and ongoing professional development.

Requirements

• At least one year of automobile claims handling experience.
• Communicate confidently with customers and business partners.
• Make thoughtful decisions based on facts and policy language.
• Stay organized while managing multiple priorities.
• Take ownership of your work and follow through.
• Thrive in a collaborative, fast-paced environment.
• Are committed to continuous learning and professional growth.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience handling non-standard automobile claims.
• Adjuster's license or the ability to obtain one, where required.
• Spanish-English bilingual skills.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Company-paid life insurance and disability benefits.
• 401(k) with a 100% company match on the first 4% of eligible contributions.
• Paid time off, volunteer time off, parental leave, and company holidays.
• Annual learning reimbursement to support your professional development.
• Employee Assistance Program and wellness resources.
• Team events that strengthen relationships and celebrate success.