Liability Adjuster II

About the role

The Liability Adjuster II plays a crucial role in managing complex liability and coverage claims, focusing on minor bodily injuries. This position requires thorough investigations, a strong understanding of policy language, and collaboration with supervisors for more nuanced cases.

Responsibilities

• Conduct thorough investigations and evaluations of coverage, liability, and damages across all lines of personal automobile insurance.
• Accurately assess exposure and evaluate injury claims in a fair, consistent, and equitable manner based on the facts and extent of damages.
• Negotiate timely and appropriate settlements, ensuring all required documentation is obtained to support proper claim resolution and closure.
• Manage low-complexity, attorney-represented injury claims with sound judgment and attention detail, maintaining compliance with internal guidelines and industry standards.
• Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures.
• Maintain a 1:1 closing ratio and status on diary reviews, adhering to general file handling goals and procedures as outlined by the company.
• Utilize underwriting and policy systems and understand their features and functionality, as needed.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

Requirements

• Minimum three years of experience handling auto claims.
• Minimum of two years of experience handling complex liability and coverage issues and unrepresented bodily injury cases.

Preferred

• Bachelor’s degree or equivalent.
• Non-standard experience.
• Adjuster’s license in relevant state or the ability to obtain one quickly.
• Bilingual (English-Spanish).

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.

About US

We are a direct, results-driven, and dedicated team committed to the success of our business and each other. We are diverse, fighting homelessness by donating 5% of our earnings from each policy sold to organizations helping those in need. We call it our Generous Policy.

What We Offer

• Premium healthcare plans: Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
• Employer Paid Benefits: Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.
• Additional Benefits: 401(k) Employer Match (100% of the first 4% of an Associate’s contributions), Engagement Events, Annual Learning Credit, Time Off (Paid Time Off, Parental Leave Pay, Volunteer Time Off, Bereavement Pay, Military Leave Pay, and Jury Duty Pay).