LHSC - Senior Case Manager

About the role

Senior Case Manager is responsible for leading the shelter case management team to provide comprehensive services to households experiencing homelessness to end their homelessness. The position requires a client-centered approach that respects self-determination, involves them in decision-making, and empowers them to achieve their goals. Effective collaboration with community partners and service providers is essential for providing holistic support and addressing any gaps in care.

Responsibilities

• Carry a caseload of participants at the off-site hotel location
• Develop individualized housing-first service plans and guide participants through ending their homelessness
• Include housing location service, referral, and advocacy
• Facilitate housing-relation tasks such as collecting necessary documents
• Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds to maintain housing
• Develop and implement individualized plans to help participants secure and maintain permanent housing
• Aid participants in securing basic needs items and services, including clothing, employment, childcare, etc.
• Empower and support participants in the successful completion of their identified goals
• Provide services that are convenient and accessible for participants, including off-site visits
• Lead the case management team in providing effective services to the participants
• Provide direct support to Case Managers, including phone screenings, diversion support, and guidance on complex cases
• De-escalate any safety concerns promptly and compassionately
• Complete and submit all documentation required for incidents before the end of the shift
• Collaborate as a contributing member of a multidisciplinary team to ensure timely service delivery
• Ensure that all relevant information about participants is disseminated to all appropriate staff members promptly
• Monitor participants' progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers
• Make referrals to support participants' goals and needs
• Manage tasks and scanning as needed to have a complete and current chart
• Participate in weekly staff meetings and training as directed by the supervisor
• Collaborate closely with the Assistant Director of Programs, hotel staff, LHSC site, and intake and referral (I&R) team to ensure that bed capacity meets community needs
• Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work
• Ensure accurate and timely entry of participants' data into the Homeless Management Information System (HMIS) and oversee data entry by direct reports
• Maintain HMIS accuracy and data clean-ups monthly
• Facilitate ongoing reviews of participant's service plans, and leading meetings and supervision sessions as needed
• Participate in intakes, on-call manager rotations, and support file audits and intake process reviews
• Perform other assigned duties as needed

Requirements

• A bachelor's degree in human services/related field or commensurate experience
• 3+ years of street outreach/case management/direct services/other related experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver's License and reliable transportation
• Willingness to work evenings and weekends and as needed
• Physical Requirements: Annual TB Test is required; Ability to sit or stand for long periods; Ability to lift items weighing 10-20 pounds