Leasing Consultant (1701 - Williamsburg, Virginia)

About the role

Responsible for the leasing of all apartments, including handling prospective resident phone calls, performing miscellaneous clerical duties, and supporting office personnel.

Responsibilities

• Lease apartments at the highest effective rent level possible while maintaining a strong customer service and satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident requests promptly and courteously to help resolve issues.
• Be aware of company and community policies and explain them to residents and potential residents.
• Have a comprehensive working knowledge of all lease-related documents and accurately complete them in a timely manner.
• Maintain accurate resident files in accordance with company policy.
• Enter computer data related to residents and potential residents following company policy.
• Assist in developing and maintaining a resident retention and renewal program to achieve optimum increases and conversion ratios.
• Inspect apartments prior to move-in to ensure market-ready status.
• Assist in leasing activities and resident relations.
• Be aware of the rent levels and amenities of competitive communities.
• Know all community and area facts and statistics.
• Assist in preparing the competitive market survey report as needed.
• Greet new residents and assist with the move-in process.
• Verify application data and qualify potential residents.
• Show the model and available ready vacancies.
• Participate in coordinating community-sponsored events.
• Become certified as a Leasing Specialist through the company’s in-house training program.
• Travel may be required; limited use of your vehicle may be necessary.
• Perform other duties as assigned.
• Occasional weekend hours may be required.

Requirements

• Ability to successfully interact with people.
• Good organizational and verbal skills.
• Strong customer service and satisfaction philosophy.
• Proficient sales skills and a professional image.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is frequently required to sit, climb, balance, stoop, or kneel and may be required to lift and/or move up to 25 pounds.

Benefits

• Paid sick leave, vacation, and holidays.
• Health, dental, and life insurance.
• 401K participation.