Lease-Up Specialist

About the role

The Lease-Up Specialist oversees the operations of a housing community under the supervision of the Regional Lease Up Specialist. Key responsibilities include personnel management, financial management, strategic leasing, administrative and maintenance management, and administrative & maintenance reporting.

Responsibilities

• Regular/daily onsite attendance is required.
• Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office & maintenance staff schedules and assignments.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Develop yearly operating budgets/forecasts.
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy.
• Develop an annual marketing plan and marketing budget.
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic.
• Monitor leasing/renewal progress, focusing on areas needing additional support.
• Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Ensure property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed).

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Qualifications

• While performing the duties of this Job, the employee is regularly required to stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.

Skills

• Strong interpersonal and communication skills.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of Fair Housing Laws and OSHA requirements.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses, when applicable.
• Paid sick days and company holidays.

Pay

$72,000 per year

Schedule

Full-time