Lease-Up Specialist

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by: Warmly greeting prospective clients, Answering incoming leasing calls, Determining needs and preferences, Professionally presenting the community and apartment homes, Utilizing feature/benefit selling, Closing the sale, Following up, Using “Gotta Says”
• Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third-party shops in congruence with the Cardinal Training Department scoring standards.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Complete monthly marketing plan (MMP).
• Affiliate with various additional community projects as assigned by the Community Manager.
• Direct the day-to-day activities to ensure the achievement of pre-lease and physical occupancy benchmarks set forth by the client.

Qualifications

• Four (4) years’ experience in property management.
• Must have a strong working knowledge of leasing, marketing, construction, and resident relations.
• Working knowledge of property management software; Yardi is preferred.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Strong written and verbal communications skills.
• Ability to understand and carry out industry specific written and oral direction.
• Positive, innovative approach to problem solving.
• Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Ability to work independently as a project leader and team member.
• Ability to relate well with others even while working at a distance or remotely.
• Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.
• Excellent time management and general organization skills.
• Neat, professional appearance.
• Strong client relations skills and previous supervisory experience is required.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.