Lease Up and Administrative Specialist

About the role

Boulder Housing Partners (BHP) is a mission-driven, innovative organization committed to building, owning, and managing affordable housing in Boulder. As a PERA employer, BHP offers competitive benefits including public employee retirement benefits, work-life balance, and flexible schedules.

Responsibilities

• Manage all aspects of leasing vacant units with emphasis on new construction and renovation projects while following BHP's policies and procedures.
• Respond to inquiries from potential residents in a timely, professional, and engaging manner via telephone and walk-ins.
• Schedule appointments for apartment tours.
• Drive the leasing process to exceed monthly leasing goals.
• Track and enter all traffic into Yardi.
• Track unit availability and unit assignment for each applicant.
• Process and maintain waitlists and interest.
• Process applications for housing.
• Conduct landlord references.
• Conduct background checks.
• Check files for eligibility criteria.
• Scan all documentation into File Vision upon receiving and recycle immediately.
• Show available units.
• Conduct pre-leasing inspections of vacant units to ensure units are ready to show and in move-in condition.
• Aid in the processing of all paperwork and mailings related to leasing and recertifications.
• Communicate with applicants/residents about status of their application/recertification process.
• Maintain organized ETR (Electronic Tenant Record).
• Assist property managers by holding office hours as needed, providing customer service in person, by phone, by email, or as applicable, returning calls and emails as needed, posting notices at sites, transporting payments to BHP, File Vision scanning and accuracy, assisting with applicant/resident issues, including monitoring rent and security deposit collection at move in, completing move in process with applicant/resident, including unit check in form at move in, assisting with applicant/resident issues, requests and communications, working knowledge of reasonable accommodation situations under Section 504, assisting with all other paperwork issues, including filing and reporting requirements for the funders and program administrators.
• Collaborate with the Director of Property Management, Property Manager and Regional Property Manager on assigned tasks and special projects.
• Train and mentor other staff members as needed, ensuring they understand their roles and responsibilities.
• Regular, predictable attendance is an essential function of this position.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.
• Is responsible for the safety of self, others, materials, and equipment.
• Uses all required safety equipment.
• Generally, duties and responsibilities are listed from most to least critical or time consuming.

Qualifications

• High school diploma or equivalent.
• Strong organizational experience.
• Experience with data entry and database management.
• Ability to accurately verify multiple sources of information and make assessments.
• Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively.
• Attention to detail.
• Ability to work with diverse populations.
• Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone.
• Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision.
• Acceptable background information, including criminal history.
• Valid Colorado driver's license and acceptable motor vehicle record.

Skills

• Customer Service experience.
• Experience with housing software, particularly Yardi.
• Some knowledge or experience with electronic filing systems.
• Bilingual Spanish/English.

Benefits

BHP offers a comprehensive benefits package including medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits. The company also promotes work-life balance and opportunities to engage in healthy lifestyle activities.

Pay

The hiring range for this position is $24-$28/hour ($49,920-$58,240) DOQ.

Schedule

Work in a clean, comfortable office environment. Non-private office. Equipment used frequently includes standard office equipment including personal computers, adding machines, calculators, printers, shredders, electronic date stamp, fax and copy machines.