Leasing Specialist

About the role

The Leasing Specialist plays a crucial part in developing Birchstone communities by supporting leasing operations and enhancing the financial performance of the community.

Responsibilities

• Greet and interact with prospective residents and determine their needs and preferences; provide tours of units and the community; communicate the value and overall experience of living at the community.
• Provide exemplary customer service to all current, future, and previous residents.
• Create and develop meaningful and memorable experiences through personal relationship building.
• Qualify and screen prospective residents, process and verify rental applications, following Fair Housing guidelines.
• Secure deposits and lease agreements; communicate lease expirations and secure lease renewals.
• Communicate community policies to residents.
• Aid in move-in and move-out procedures.
• Assist with inspections of the community and apartments; help to ensure apartments are immaculate and ready for new residents.
• Aid residents with concerns, suggestions, and requests while delivering outstanding customer service; follow up on resident service requests.
• Aid in community marketing and resident events.
• Market available units, complete market surveys, and maintain an awareness of competitors, the industry and market trends.
• Maximize occupancy and resident retention; increase community visits and interest; boost online engagement and maintain/update online advertisements.
• Research new resident amenities, activities, and programs that add value to the community and drive revenue.
• Provide suggestions for improving overall efficiencies and processes.
• Support and assist in the execution of special projects and assignments including capital improvement project management and monitoring project progress.
• Participate in regular meetings with Property Manager and act as a resource to community team members.
• Aid Property Manager and Assistant Property Manager in administrative duties and completion of daily and weekly reports; answer telephone calls and respond to online inquiries.

Requirements

• Educational requirement: High School Diploma or Equivalent
• Experience requirement: One (1) or more years work experience in leasing, sales, or customer service position; one (1) or more years work experience in the multi-family property management industry preferred.
• Licenses & Certifications: Certified Leasing Professional (CLP) certification and Fair Housing certifications preferred but not required.
• Knowledge & Skills: Sufficient expertise in marketing and leasing; strong business communication and interpersonal skills; ability to work independently and in a team environment; innovative approach to problem solving; demonstrated effective written and verbal communications skills; excellent time management skills; ability to work well under pressure and meet deadlines; ability to effectively manage multiple projects simultaneously and prioritize tasks; strong scheduling, organizational, and planning skills; exceptional attention to detail; proficiency with Microsoft Office Suite or related software; proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions; ability to work varying hours and promptly respond to emergency situations.
• Other requirements: Valid driver’s license required.