Learning Quality Consultant

About the role

Mays Business School seeks a Learning Quality Consultant to help advance standards of learning quality across our top-ranked programs and learning environments.

Responsibilities

• Serve as a consultant and subject matter expert, providing guidance on educational design quality, digital accessibility, user experience design, and Flex Online style and branding.
• Support the development of high-quality online, hybrid, and face-to-face learning experiences grounded in research-based standards and learner-centered practices.
• Conduct reviews, manage documentation and workflows, and help ensure accessibility compliance.
• Leverage learning analytics and outcomes data to support continuous improvement and informed decision-making.
• Partner with instructional designers to review and strengthen course quality, ensuring alignment with program goals and instructional best practices.
• Provide consultative feedback on course-level learning objectives, instructional materials, and assessments to ensure quality, accessibility, interaction, and learner engagement.
• Guide the adoption of development techniques that accessibility strategies by offering resources, conducting quality checks, and ensuring compliance with WCAG and Section 508 standards.
• Develop and maintain learning quality resources, including templates, rubrics, and guidelines to support faculty and instructional designers.
• Support accessibility reviews and remediation, documenting outcomes and promoting best practices in accessible design.
• Ensure consistent application of Flex Online style, branding, and user experience standards.
• Analyze course survey and LMS data, program metrics, course evaluations, and learning analytics to identify trends, gaps, and opportunities for instructional improvement.
• Generate and present reports to leadership and stakeholders, informing data-based decision-making and program enhancements.
• Develop and deliver training sessions, workshops, and consultations on learning quality, accessibility, instructional design, and digital tools.
• Support project documentation, learning communities, and cross-team collaboration efforts to advance institutional teaching and learning goals.
• Provide consultative input on project timelines, quality checkpoints, and review processes to ensure consistency across programs.

Qualifications

• Master’s degree in education, Instructional Design, Educational Technology, Learning Sciences, or related fields.
• Three years of related experience in instructional design, educational development, higher education, or learning quality assurance.
• Doctoral degree in Education, Instructional Design, Educational Technology, or related field (more than three years of related experience post 2018).
• Quality Matters certification or related QA rubric.
• Digital accessibility certification or related.
• Project Management certification.
• AI use in data analytics and reporting experience.
• Familiarity with course review standards, processes, and QA rubrics or frameworks.
• Experience creating and refining higher education quality assurance rubrics, review processes, and standards for online or hybrid courses.
• Familiarity with digital accessibility standards, UX design principles, and digital learning technologies, including proficiency with digital accessibility standards, tools, and remediation processes.
• Familiarity with project management practices and tools.
• Experience applying research-based practices to evaluate and enhance learning quality.
• Experience developing, coordinating, and reviewing educational development programs, resources, or processes.
• Experience analyzing data that tracks learner progress and course outcomes, informs instructional decision-making, and supports continuous improvement.
• Excellent analytical, written, and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Knowledge of course quality standards and rubrics (Quality Matters, OLC Scorecard, etc.).
• Ability to multitask and work cooperatively with others.
• Excellent customer service and time management skills.
• Strong interpersonal and organizational skills.
• Ability to present information clearly and concisely.
• Ability to work independently.