Learning Consultant

Primary Function

The Learning Consultant will be primarily responsible for the assessment of sales and operational training needs across multiple channels, development of training material, implementation and presentation of Companywide training initiatives, and measurement of training effectiveness.

Principal Duties

• Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.
• Deliver new hire training and other departmental training programs; provide creative, effective classroom and web-based instruction throughout the organization.
• Manage classroom environment, analyze results, and identify gaps in training needs.
• Develop leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise, and accurate.
• Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company.
• Design exercises, instructional activities and training assessments that reinforce learning.
• Partner with Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping.
• Explore new ideas for improved workflow and automation enhancements.
• Support departmental initiatives and identify ways to enhance training effectiveness.
• Contribute to the overall success of the Training Dept. by identifying ways to continuously improve the learning process.

Education And Experience Requirements

• Bachelor's degree in related field is preferred.
• Minimum two (2) to five (5) years of mortgage sales and/or operations experience.
• Experience in multiple channels a plus.

Knowledge, Skill, and Ability Requirements

• Exceptional facilitation, presentation, and listening skills.
• Understand adult learning principles and other learning theories and practices.
• Able to use creative and effective instructional design techniques to deliver high-class training.
• Excellent verbal and written communication skills, attentive to details.
• Highly proficient in time management, organization, planning, and prioritization.
• Strong ability to perform at a high-level with a high-performance team.
• Prominent initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic.
• Strong interpersonal skills and ability to establish rapport.
• Strong ability to forge partnerships and lasting relationships with internal business clients.
• Committed to excellence, has strong work ethics, and takes pride in their work.
• Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook.
• Familiar with web-based media, eLearning.