Learning Consultant-Digital & Professional Skills Institute

About the role

The Global Learning Consultant, Digital & Professional Skills Institute supports the end-to-end design, development, and delivery of enterprise learning for legal topics including new hire orientation and mandatory learning. Working within a Global Delivery Center structure, this role collaborates closely with the Director, Digital & Professional Skills Institute, business stakeholders, subject matter experts (SMEs), alliance partners, and regional L&D teams to design and implement scalable learning packages that support workforce growth, organizational transformation, and client delivery requirements. As an active individual contributor, the Learning Consultant acts as a hands-on instructional designer and training specialist.

Location preferences: Atlantic or Quebec Provinces.

Responsibilities

• Global capability program design, development & delivery (40%–45%)
  • Support end-to-end governance of enterprise mandatory learning programs across Security, Privacy, Ethics, and Legal.
  • Design and develop high-quality learning and development solutions using instructional design models (e.g., ADDIE, SAM) and modern e-learning development tools (e.g., Articulate Storyline, RISE, Camtasia, Adobe Creative Cloud, Vyond) for legal-related topics (e.g., data privacy, security, ethics, records management), including new hire orientation and mandatory learning.
  • Partner with functional leaders and SMEs to assess learning for new legal requirements, helping support CGI partners to responsibly manage risks.
  • Facilitate and deliver engaging learning experiences (both virtually and in-person) utilizing modern adult learning principles, neuroscience, and learner engagement techniques.
  • Lead global launch readiness, multilingual deployment, UAT coordination, and stakeholder alignment.
  • Coordinate, run, and perform reviews of annual legal mandatory learning campaigns.
• Capability operations, tracking, and continuous improvement (25%–30%)
  • Develop and maintain the annual mandatory learning roadmap in partnership with business sponsors.
  • Develop assessments to measure learning outcomes and apply evaluation frameworks to measure training effectiveness and behavior change (Kirkpatrick Model, LTEM, AGES, Brinkerhoff, etc.).
  • Use data analysis tools (e.g., Excel, BI tools) to track, analyze, and report on learning metrics, learner feedback, and adoption rates to drive continuous improvement.
  • Manage, upload, and optimize courses and curriculum structures within enterprise learning management systems (e.g., CGI Academia) ensuring SCORM/xAPI standards are met.
  • Manage compliance reporting, learning dashboards, audit support, and continuous improvement initiatives.
  • Support governance, prioritization, and workflow tracking across the Digital & Professional Skills Institute portfolio.
  • Coordinate with learning providers, digital content aggregators (e.g., Skillsoft), and external vendors to integrate third-party assets into internal learning paths.
• Stakeholder collaboration and relationship support (15%–20%)
  • Partner closely with legal stakeholders to understand learning needs and strategy.
  • Provide advisory support to stakeholders and regional L&D teams to align local legal learning needs with the overarching global learning strategy.
  • Collaborate cross-functionally with internal SMEs and learning contributors to curate, package, and refine expert-led legal content.
  • Coordinate cross-functional delivery across SMEs, Academia, Global Communications, Translation teams, and external vendors.
  • Collaborate and share best practices with peer L&D specialists and learning coordinators within the team and the wider L&D CoE to elevate instructional design and delivery quality.
• Contribution to the Talent, Culture & Learning CoE
  • Support collaboration, knowledge sharing, and continuous improvement across the global L&D community.
  • Stay ahead of emerging trends, innovations, and best practices in AI capability, instructional design technologies, and workforce development.
  • Participate in additional Talent, Culture, and Learning CoE projects as identified—based on workload capacity, capabilities, and career interests.

Requirements

• 4–6 years of professional experience in Learning & Development, with a clear focus on instructional design, technical curriculum development, and learning analytics.
• Deep expertise in adult learning theory, cognitive design, ADDIE, SAM, and creating highly interactive blended learning pathways in a learner-centric approach.
• Exceptional virtual and classroom facilitation, presentation, and learner engagement skills.
• Proven ability to consult with business units, deconstruct business needs, and translate them into actionable learning objectives.
• Experience designing data-driven assessment strategies and evaluating program impact.
• Experience advising business leaders, diagnosing performance gaps, and proposing effective learning interventions.
• Hands-on proficiency with Articulate Storyline, RISE, Camtasia, Adobe Creative Cloud, Vyond, and experience working with external content libraries (e.g., Skillsoft).
• Experience configuring learning pathways in major LMS platforms (e.g., Cornerstone, Workday Learning, Moodle) and applying SCORM, AICC, and xAPI specifications.
• Experience designing, packaging, and scaling training solutions within a Global Delivery Center across multiple geographies, cultures, and time zones.
• Ability to build strong relationships, influence stakeholders, and collaborate effectively with diverse global teams.
• Fluency in English is required. French is an asset.

Qualifications

• Postgraduate education in Adult Education, Instructional Design, Educational Technology, Human Resources, Organizational Development, or a related field.
• Relevant certifications in Instructional Design, Adult Learning, Project Management (e.g., PMP, Agile), or Change Management.

Pay

A reasonable estimate of the current pay range for this role is $60,000–$110,000.

Benefits

• Ownership opportunities from day one, including profit-sharing and shaping company strategy.
• Access to global capabilities, innovative solutions, and expansive industry and technology expertise.
• Support for career growth, including opportunities to deepen skills and broaden horizons.
• Commitment to diversity, inclusion, and fostering a workplace where everyone belongs.
• Accommodations available for recruitment processes; contact for accessibility requests.