Learning Consultant

Responsibilities

• Deliver functional, technical, and/or soft skills material training to associates.
• Apply adult learning theory to adapt delivery to learning styles of participants.
• Apply facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
• Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities.
• Deliver core orientation and service skills training programs in addition to product training.
• Consult with instructional designers on curricula effectiveness and make recommendations on changes to existing classes and the development of new classes to enhance associate performance and client experience.
• Identify opportunities to integrate curriculum among products as well as opportunities to blend curriculum among products to enhance scalability and operational efficiencies.
• Keep up-to-date and proficient on products and processes used by the Learning - Performance organization to facilitate training (ie. Virtual training tools), prep the classroom (ie. Desktop imaging/cleanup tools), and enroll and track course enrollment (ie. Learning Management System).
• Keep up-to-date and proficient on ADP's products and services.
• Maintain all relevant certifications for products and services.
• Keep abreast of the latest industry trends in regard to service skills, communications skills, and facilitation skills.
• Understand associate performance goals and consult with associates on how to best apply tools and processes to efficiently and effectively perform their roles.
• May provide feedback to participants' managers, the Learning Business Partner, or Enterprise Learning leadership on skill gaps that exist within the business group or job function and recommend solutions for bridging gaps.

Qualifications

• 2+ years of experience in training, service, implementation, instructional development/consulting, adult learning theory, and/or technical writing/training materials.
• A college degree is great but not required. What's more important is having the skills to do the job.
• Preferred qualifications include experience using eLearning tools such as Synthesia, Captivate, Articulate 360, TechSmith Camtasia, TechSmith SnagIt, Audacity, and Vyond. Technical aptitude to quickly learn new development tools. Experience using a Learning Management System (i.e., Litmos). Experience with simple Graphic Design.

Pay

USD $47,400.00 - USD $96,300.00 / Year*