Learning and Development (L&D) Coordinator

Responsibilities

• Manage the day-to-day administration of the LMS (Cornerstone OnDemand), including user enrollment, course assignments, and curriculum management
• Monitor completion rates, generate reports, and follow up with employees pending training completion
• Troubleshoot learner-facing LMS issues and serve as the first point of contact for platform support
• Support the rollout of new LMS features and assist with system upgrades or migrations as needed
• Prepare and manage all facilitation logistics, including calendar invitations, pre-work materials, attendance tracking, and post-session surveys
• Gather learner feedback and partner with senior L&D staff to continuously improve program quality
• Develop and execute training communications plans, including drafting invitation emails, reminder cadences, manager notifications, and post-training follow-ups in alignment with the comms team’s standards and channels
• Support the development of facilitator guides, job aids, and supporting materials using MS365 tools (PowerPoint, Excel, and Word)
• Support capturing learning needs and objectives in partnership with PMOs, HR and other relevant teams
• Aid in the identification of appropriate training effectiveness methods
• Assist in the content development process, which includes support in building slides, creating and building e-learns using e-learn authoring tools (Articulate360)
• Publish content on the LMS
• Maintain the Learning and Development ticket portal and independently triage, evaluate, and resolve L&D requests, escalating only complex matters
• Maintain up-to-date ticket statuses and ensure requests are acknowledged and resolved within defined SLAs

Qualifications

• At least one year of related work experience
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred or equivalent years of relevant experience
• People-First Mindset: Warm, approachable, and service-oriented
• Strong Communicator: Clear, professional verbal and written communication skills
• Organized & Detail-Oriented: Able to juggle multiple tasks and have great attention to details
• Tech-Comfortable: Willing to learn HR systems and comfortable with Microsoft Office tools (Outlook, PowerPoint, Excel, and Word)
• Proactive Learner: Curious, motivated, and excited to grow your HR/L&D knowledge
• Trustworthy: Exercises discretion and sound judgment always
• Growth Mindset: Looking forward to continuously growing