Learning and Development (L&D) Coordinator

About the role

Join our dynamic community of experts at IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. We are currently seeking a Learning & Development Coordinator to support our Corporate People Services - Learning and Development Team.

Responsibilities

• LMS Administration (Cornerstone OnDemand): Manage the day-to-day administration of the LMS (Cornerstone OnDemand), including user enrollment, course assignments, and curriculum management.

• Monitor completion rates, generate reports, and follow up with employees pending training completion.

• Troubleshoot learner-facing LMS issues and serve as the first point of contact for platform support.

• Support the rollout of new LMS features and assist with system upgrades or migrations as needed.

• Prepare and manage all facilitation logistics, including calendar invitations, pre-work materials, attendance tracking, and post-session surveys.

• Gather learner feedback and partner with senior L&D staff to continuously improve program quality.

• Develop and execute training communications plans, including drafting invitation emails, reminder cadences, manager notifications, and post-training follow-ups in alignment with the comms team’s standards and channels.

• Support content development, which includes support in building slides, creating and building e-learns using e-learn authoring tools (Articulate360).

• Publish content on the LMS.

• Maintain up-to-date ticket statuses and ensure requests are acknowledged and resolved within defined SLAs.

Qualifications

• Experience & Education:

  • At least one year of related work experience.
  • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred or equivalent years of relevant experience.

• Skills:

  • People-First Mindset: Warm, approachable, and service-oriented.
  • Strong Communicator: Clear, professional verbal and written communication skills.
  • Organized & Detail-Oriented: Able to juggle multiple tasks and have great attention to details.
  • Tech-Comfortable: Willing to learn HR systems and comfortable with Microsoft Office tools (Outlook, PowerPoint, Excel, and Word).
  • Proactive Learner: Curious, motivated, and excited to grow your HR/L&D knowledge.
  • Trustworthy: Exercises discretion and sound judgment always.
  • Growth Mindset: Looking forward to continuously growing.

• Nice to Have:

  • LMS Admin Experience: Experience in managing LMS (as laid out in the LMS Administration section).
  • e-Learn Authoring Experience: Experience in building e-learns.
  • Training Needs Analysis: Hands-on experience supporting or conducting training needs analyses (e.g., stakeholder interviews, surveys, skills gap assessments); leading the design of the analysis framework is not required.
  • Training Effectiveness Measurement: Familiarity with recognized methodologies for assessing training effectiveness (e.g., Kirkpatrick, Phillips, or similar) and applying them to evaluate program/training impact.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.

• We offer education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations.

• We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.

• We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

• We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.

• We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity.