Lead Transportation Coordinator

Supervisor Shipment Management role focused on customer interface, operational leadership, and continuous improvement within Ryder’s logistics operations.

Responsibilities

• Interface with internal and external customers on operational issues, tactical communications, and account status updates through regular business reviews, site visits, and presentations.
• Lead daily conference calls with clients to support start-ups and ongoing business demands.
• Supervise and cross-train Shipment Management Coordinators (SMCs) and provide direction to Shipment Management Representatives (SMRs).
• Develop and execute logistical solutions to meet customer requirements and requests.
• Track and report financial metrics and measurements for assigned accounts.
• Ensure development and execution of training programs for account and operational activities.
• Maintain account-level quality systems in accordance with site-wide ISO 9001 standards and function as an internal ISO auditor.
• Accumulate and report account-specific metrics and measurements to Shipment Management Command Center (SMCC) management.
• Plan staffing and operational requirements based on customer needs and forecasting.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred, especially in a related field.
• Minimum of 2 years of direct transportation and/or logistics work experience.
• 0 to 1 year of direct supervisory or leadership experience.
• Advanced working knowledge of the transportation industry, carrier modes, and Ryder Integrated Logistics (RIL) service offerings.
• Demonstrated PC skills in Microsoft Excel, Word, and Access.
• Ability to develop a clear understanding of i2 TM and other legacy Shipment Management Systems (SMS).
• Intermediate knowledge of basic financial management and SMCC financial requirements.
• Intermediate understanding of SMS interaction in customer order management and ERP systems.
• Intermediate understanding of assigned customer, customer product, and distribution requirements.
• Intermediate ability to understand and maintain SMCC-specific ISO 9001 procedures and policies.
• Intermediate knowledge and support of RIL policies and procedures.

Skills

• Ability to lead and manage a diverse workforce in a command center environment.
• Effective leadership and high degree of professionalism.
• Strong customer relationship-building and direct interface skills (internal/external).
• High level of accuracy under pressure and effective communication in a fast-paced team environment.
• Strong problem-solving, verbal, and written communication skills.
• Ability to create and maintain professional relationships across all organizational levels.
• Ability to work independently and as part of a team.
• Flexibility, self-motivation, and capability to excel in a fast-paced environment.
• Highly organized with excellent time management and multitasking skills.
• Detail-oriented with strong follow-up practices.

Pay

Salary range: $60,000 per year. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on role level and type.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, and vision coverage.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.