Lead Transportation Coordinator

Supervisor Shipment Management role focused on customer interface, operational leadership, and continuous improvement within Ryder’s logistics operations.

About the role

Responsible for interfacing with internal and external customers on all operational issues, including regular business reviews, customer site visits, and internal/external presentations of account status updates. Provides daily support through conference calls with clients for start-ups and ongoing business demands. Supervises Coordinators, including cross-training for accounts, and delivers logistical solutions to meet customer requirements. Tracks and reports financial metrics, ensures training program development and execution, and maintains account-level quality systems in accordance with ISO 9001 standards.

Responsibilities

• Direct interface with internal and external customers on operational issues and tactical communications.
• Supervisory responsibilities for Shipment Management Coordinators (SMCs) and direction to Shipment Management Representatives (SMRs).
• Tactical support for front-line execution of customer business requirements, including solution development and deployment.
• Maintain account-level quality systems in accordance with site/service-wide ISO 9001 standards and function as an internal ISO auditor.
• Accumulate and report account-specific metrics and measurements to management.
• Plan staffing and operational requirements based on customer needs and forecasting.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required; Bachelor’s degree preferred, particularly in a related field.
• Minimum of 2 years of direct transportation and/or logistics work experience.
• 0 to 1 year of direct supervisory or leadership experience.
• Advanced working knowledge of the transportation industry, carrier modes, and Ryder Integrated Logistics (RIL) service offerings.
• Demonstrated PC skills in Microsoft Excel, Word, and Access; ability to develop a clear understanding of i2 TM and other legacy SMS systems.
• Intermediate knowledge of basic financial management and SMCC financial requirements.
• Intermediate understanding of SMS interaction in customer order management and ERP systems.
• Intermediate understanding of assigned customer, customer product, and distribution requirements.
• Intermediate ability to understand and maintain SMCC-specific ISO 9001 procedures and policies.
• Intermediate knowledge and support of RIL policies and procedures.

Skills

• Ability to lead and manage a diverse workforce in a command center environment.
• Effective leadership and high degree of professionalism.
• Strong customer relationship-building and direct customer interface skills.
• High level of accuracy under pressure and effective communication in a fast-paced team environment.
• Strong problem-solving, verbal, and written communication skills.
• Ability to create and maintain professional relationships at all organizational levels.
• Ability to work independently and as part of a team.
• Flexibility, self-motivation, and capability to excel in a fast-paced environment.
• Highly organized with excellent time management and multi-tasking skills.
• Detail-oriented with strong follow-up practices.

Pay

Salary range: $60,000 (minimum) – $60,000 (maximum). The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, and vision insurance.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.