Lead Transportation Coordinator

Supervisor Shipment Management responsible for interfacing with internal and external customers on operational issues, tactical communications, and account status updates. Includes daily conference calls, customer site visits, and internal/external presentations.

Responsibilities

• Direct interface with internal and external customers on operational issues and tactical communications.
• Supervisory responsibilities for Shipment Management Coordinators (SMCs) and direction to Shipment Management Representatives (SMRs).
• Provide tactical account-level operational support, including front-line execution of customer business requirements and solution development/deployment.
• Maintain account-level quality system in accordance with site/service-wide ISO 9001 standards; function as an internal ISO auditor.
• Accumulate and report account-specific metrics and measurements to management.
• Plan staffing and operational requirements based on customer needs and forecasting.
• Develop and execute training programs for account and operational activities.
• Track and report financial metrics and measurements.
• Perform other duties as assigned.

Skills

• Ability to lead and manage others, including a diverse workforce in a command center environment.
• Effective leadership and high degree of professionalism.
• Strong customer relationship-building and external representation of the company.
• High level of accuracy under pressure and effective communication in a fast-paced team environment.
• Problem-solving skills and strong verbal/written communication.
• Ability to create and maintain professional relationships at all organizational levels.
• Ability to work independently and as part of a team; flexibility and self-driven in a fast-paced environment.
• Multi-tasking, organization, and excellent time management skills.
• Detail-oriented with strong follow-up practices.
• Working knowledge of the transportation industry, carrier modes, and RIL service offerings.
• Advanced PC skills in Microsoft Excel, Word, and Access; ability to understand i2 TM and legacy SMS systems.
• Intermediate knowledge of basic financial management and SMCC financial requirements.
• Understanding of SMS interaction in customer order management and ERP systems.
• Understanding of assigned customer, product, and distribution requirements.
• Ability to understand and maintain SMCC-specific ISO 9001 procedures and policies.
• Knowledge and support of RIL policies and procedures.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred, especially in a related field.
• Two or more years of direct transportation and/or logistics work experience.
• 0 to 1 year of direct supervisory or leadership experience.

Pay

Salaried position with a pay range of $60,000 to $60,000 annually.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, and vision coverage.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.