Lead Transportation Coordinator

Supervises Shipment Management Coordinators and provides tactical support for customer logistics needs, including daily conference calls, site visits, and presentations. Tracks financial metrics, develops training programs, and ensures ISO 9001 compliance.

Responsibilities

• Direct interface with internal and external customers on operational issues and tactical communications.
• Supervisory responsibilities for Shipment Management Coordinators (SMCs) and direction to Shipment Management Representatives (SMRs).
• Support front-line execution of customer business requirements and solution development/deployment.
• Maintain account-level quality system in accordance with ISO 9001 standards; function as an internal ISO auditor.
• Accumulate and report account-specific metrics and measurements to management.
• Plan staffing and operational requirements based on customer needs and forecasting.
• Develop and execute training programs for account and operational activities.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required; Bachelor’s degree preferred, especially in a related field.
• 2+ years of direct transportation and/or logistics work experience.
• 0–1 year of direct supervisory or leadership experience.
• Working knowledge of transportation industry, carrier modes, and Ryder Integrated Logistics (RIL) service offerings.
• Demonstrated PC skills in Microsoft Excel, Word, and Access.
• Ability to develop a clear understanding of i2 TM and other legacy Shipment Management Systems (SMS).
• Knowledge of basic financial management and SMCC financial requirements.
• Understanding of SMS interaction in customer order management and ERP systems.
• Understanding of assigned customer, customer product, and distribution requirements.
• Ability to understand and maintain SMCC-specific ISO 9001 procedures and policies.
• Knowledge and support of RIL policies and procedures.

Skills

• Ability to lead and manage others in a command center environment.
• Effective leadership and professionalism in representing the company externally.
• Strong customer relationship-building and interface skills (internal/external).
• High level of accuracy under pressure and problem-solving abilities.
• Strong verbal and written communication; ability to work in a team environment.
• Capable of building professional relationships across all organizational levels.
• Ability to work independently and as part of a team in a fast-paced environment.
• Multi-tasking, organization, and excellent time management skills.
• Detail-oriented with strong follow-up practices.

Pay

Salaried position with a pay range of $60,000.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, and vision coverage.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.