Lead Store Advisor, Boston

About the role

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction. Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Responsibilities

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning

Qualifications

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
• Demonstrated ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
• Deep understanding of service excellence and ability to analyze information to solve problems and handle planned changes effectively
• Emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
• Keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

Pay

Typical cash compensation range for this position is $25.96‑$28.85 per hour plus a quarterly bonus based on store performance.

Benefits

• Medical, dental, and vision benefits
• Industry‑leading PTO package
• Competitive 401(k) program
• Supportive, team‑oriented environment with access to personal self‑care for physical and mental well‑being