Client Advisor- Boston Retail

Role Overview

Client Advisors are the face of Leica within the store. They are trusted partners to clients, responsible for developing long-term relationships, delivering personalized experiences, and driving sales through storytelling, expertise, and exceptional service. In addition to sales performance, Client Advisors are accountable for supporting operational excellence — ensuring compliance, visual merchandising, inventory accuracy, and flawless execution of in-store activities in alignment with Leica’s global retail standards, including clienteling and CRM discipline.

Sales & Client Experience

• Deliver world-class, personalized service that reflects Leica’s standards of excellence and authenticity.
• Achieve individual and store sales targets through proactive client engagement and relationship management.
• Develop and maintain a client portfolio through CRM, outreach, follow-up communication, and personalized experiences.
• Demonstrate product mastery across all Leica categories — including cameras, lenses, sport optics, projection, and accessories — while conveying the brand’s storytelling and values.
• Engage clients through meaningful demonstrations, workshops, and events in partnership with the Gallery and Leica Akademie teams.
• Represent Leica across all client-facing platforms, including Leica Classics, Speak to an Expert, and other digital or experiential touchpoints, ensuring consistency and professionalism.
• Execute all global retail and clienteling standards, ensuring accurate CRM documentation, follow-ups, and client outreach activities.

Operations & Compliance

• Execute all operational standards, including accurate transactions, cash handling, product registration, and CRM data integrity.
• Participate in daily and weekly cycle counts, inventory management, and stock accuracy initiatives to ensure compliance with corporate procedures.
• Support visual merchandising compliance, maintaining presentation standards aligned with HQ and regional directives.
• Ensure the store environment consistently meets Leica’s standards for cleanliness, organization, and client readiness.
• Contribute to marketing and event execution, including setup, teardown, client coordination, and post-event follow-up.
• Collaborate with the Deputy Manager to ensure smooth execution of shipping, receiving, product transfers, and back-of-house organization.
• Maintain awareness of audit readiness and participate in operational reviews to ensure alignment with Leica global retail standards.

Teamwork & Collaboration

• Partner with fellow Client Advisors to ensure a cohesive, service-driven environment that prioritizes client experience and operational excellence.
• Participate actively in team meetings, trainings, and briefings to stay informed on product launches, brand initiatives, and operational priorities.
• Provide feedback and insights from clients and daily operations to the store management team to help shape local strategy and service improvements.
• Support peers and management during high-volume periods, events, and operational projects to ensure smooth store functioning.