Jobs · OTHR · Kentucky

Lead Service Associate, Distribution Operations M-F 1130pm - 8am

UPS · Louisville, KY · 1 mo ago
OTHRFull-time
We need to produce HTML fragment with sections: headings

for sections present. Must not repeat job title. Must include only sections with real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. Let's parse the posting. Content: - Intro: "Before you apply to a job, select your language preference..." etc. That's generic, likely boilerplate; remove. - "Explore your next opportunity at a Fortune Global 500 organization..." etc. Might be generic fluff; but maybe it's part of description? It's generic marketing; we can remove as boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The intro about exploring opportunity is not strictly boilerplate but could be considered generic marketing; but we need to preserve all substantive information. It's not specific to the role; it's generic. Likely we should remove it as it's not substantive detail about the job. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The generic marketing fluff may be considered not substantive. Safer to remove. - "We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level." Also generic. - Then "Job Description Lead Service Associate" - heading? The job title is Lead Service Associate. We must not repeat job title as a heading. So we should not output a heading for the title. Instead we start with content. - Then paragraphs describing role: "Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer." - Then bullet-like sentences: "Coordinates with supervisor on all warehouse activities and performanceThe ability to lift up to 70 lbsUtilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet.Utilize radio frequency (RF) scanners to electronically perform warehouse activities.Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.Utilizes computer-based warehouse management system (WMS) to perform all warehouse. activities including outbound process, inbound process and inventory control.Ensure transaction accuracy along with safety and quality compliance.Legal right to work in the U.S.Successful completion of a background checkExcellent weekly pay401(k)Medical, dental and vision after waiting period.And so much more." - Then more description: "Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience. Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor. Works autonomously within established procedures and practices. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network." - Then "Employee Type Permanent" - Then EEO boilerplate: "UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law." Remove. - Then "Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer." We need sections: maybe About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. From posting: - About the role: could be the introductory description of what the role does (first paragraph). Could be "About the role" section. - Responsibilities: list of duties: coordinates with supervisor, lift, use MHE, RF scanners, perform tasks, use WMS, ensure transaction accuracy, etc. Also later longer list of responsibilities: delivering hands-on work, following processes, manual work, acting as lead, managing delivery/deployment, supporting business products, responsible for daily facility activities, performing financial activities, retaining customer relationships, identifying improvements, supporting field stocking locations, etc. So we can put those under Responsibilities. - Requirements: maybe "Legal right to work in the U.S.", "Successful completion of a background check". Also "Basic Qualifications" about citizenship. Also maybe "Employee Type Permanent" is not a requirement but could be under Job Details. But we have no Schedule or Pay specifics except "Excellent weekly pay" and "401(k) Medical, dental and vision after waiting period." Also "And so much more." That's vague; we should not create Benefits section with filler like "And so much more." We need to include only if there is real specific content. We have "Excellent weekly pay" (specific? It's vague but indicates pay frequency weekly). "401(k) Medical, dental and vision after waiting period." Those are benefits. So we can create Benefits section with those items. Pay section: we have "Excellent weekly pay" - not a specific amount, but it's a statement about pay. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "Excellent weekly pay". That's a statement about pay, albeit not a number. Should we include Pay section? It says "Excellent weekly pay". That's a claim about pay. It's not a specific amount but it's still stating something about pay. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Excellent weekly pay". So we can include Pay section with that sentence. However we must avoid filler like "commensurate with experience". This is not filler; it's a statement. So include. Schedule: not mentioned. So no Schedule section. Benefits: we have "401(k) Medical, dental and vision after waiting period." Also "And so much more." The latter is vague; we should not include that as it's filler. So Benefits section includes those specific items. Qualifications: maybe "Basic Qualifications" about citizenship. Also maybe "Legal right to work in the U.S." and "Successful completion of a background check" could be under Requirements or Qualifications. We need to decide. We have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to avoid thin sections. Let's see what we have. About the role: we have a paragraph describing the role's purpose. Responsibilities: we have many bullet points. Requirements: maybe "Legal right to work in the U.S.", "Successful completion of a background check". Also maybe "Ability to lift up to 70 lbs", "Utilize various pieces of MHE", "Utilize RF scanners", "Performs all tasks using defined job processes with a high level of accuracy with minimal supervision", "Utilizes computer-based WMS", "Ensure transaction accuracy along with safety and quality compliance". Those are more like duties/skills. Could be under Responsibilities or Requirements. Typically requirements are qualifications needed: citizenship, background check, ability to lift, etc. We'll put those under Requirements. Qualifications: maybe "Basic Qualifications" about citizenship (already covered). Could also include "Employee Type Permanent"? Not a qualification. Could include "Excellent weekly pay"? No. Skills: maybe "Utilize various pieces of MHE", "Utilize RF scanners", "Utilizes computer-based WMS", "Performs all tasks using defined job processes with a high level of accuracy", "Coordinates with supervisor", etc. Those could be skills. But we already have many under Responsibilities. To avoid thin sections, we could combine Skills into Responsibilities or Requirements. The instruction: Prefer a few substantive sections over many thin ones. So maybe we just have About the role, Responsibilities, Requirements, Benefits, Pay. That's five sections. We need to ensure we don't create sections with filler. Let's extract content. First, About the role: combine the introductory paragraphs that describe what the role does in general. From posting: "Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer." That's a good About the role. Second, Responsibilities: list of duties. We have many sentences: - Coordinates with supervisor on all warehouse activities and performance - Ability to lift up to 70 lbs (maybe requirement) - Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet. - Utilize radio frequency (RF) scanners to electronically perform warehouse activities. - Performs all tasks using defined job processes with a high level of accuracy with minimal supervision. - Utilizes computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control. - Ensure transaction accuracy along with safety and quality compliance. - Delivers hands-on work, typically related to the core UPS business operations. - Follows established processes and procedures to execute work efficiently and safely. - Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience. - Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor. - Works autonomously within established procedures and practices. - Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. - Supports business products by collaborating with vendors, customers, and other internal support groups. - Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. - Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. - Responsible for retaining and strengthening customer relationships which may include face to face customer service. - Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. - May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. We need to split into
  • items. Third, Requirements: maybe: - Legal right to work in the U.S. - Successful completion of a background check. - Ability to lift up to 70 lbs. - Must be a U.S

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