Lead Service Associate, Distribution Operations M-F 10pm-6:30am

Job Description

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.

Responsibilities

• Captures and updates data in the company’s warehouse management system (WMS).
• Coordinates with supervisor on all warehouse activities and performance.
• Utilizes various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet.
• Utilizes radio frequency (RF) scanners to electronically perform warehouse activities.
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.
• Ensures transaction accuracy along with safety and quality compliance.
• Delivers hands-on work, typically related to the core UPS business operations.
• Fulfills manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience.
• Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Supports business products by collaborating with vendors, customers, and other internal support groups.
• Retains and strengthens customer relationships which may include face to face customer service.
• Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
• May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
• Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.

Requirements

• The ability to lift up to 70 lbs.
• Utilizes computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control.
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision.
• Ensures transaction accuracy along with safety and quality compliance.
• Legal right to work in the U.S.
• Successful completion of a background check.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Skills

• Advanced skills typically gained through a combination of training and considerable on-the-job experience.

Benefits

• Excellent weekly pay.
• 401(k) plan.
• Medical, dental and vision insurance after a waiting period.

Pay

Commensurate with experience.

Schedule

Varies based on department needs.

Employee Type

Permanent

Other Criteria

• UPS is an equal opportunity employer.
• UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.