Lead Service Associate 7am-3:30pm M-F

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

About the role

Healthcare Lead Service Associates play a key role in order fulfillment for priority healthcare products, including medical devices, testing equipment, pharmaceuticals, and more. This position delivers speed, consistency, flexibility, and visibility to clients through a customer-first approach, ensuring that for UPS, it’s more than a package—it’s a patient. Associates help clients become more efficient, allowing them to focus on their core competencies and improve their products and services.

Responsibilities

• Coordinate with supervisor on all warehouse activities and performance.
• Lift up to 70 lbs and operate various pieces of Material Handling Equipment (MHE), including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers at heights up to 28 feet.
• Use radio frequency (RF) scanners and a computer-based Warehouse Management System (WMS) to perform warehouse activities such as outbound/inbound processes and inventory control.
• Perform tasks using defined job processes with high accuracy and minimal supervision, ensuring transaction accuracy, safety, and quality compliance.
• Work in a variety of environments, including ambient warehouses, refrigerated storage spaces, or freezer spaces.
• Manage daily facility activities related to government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory management, staffing, facility inspections, employee engagement, development, safety, security, and profitability.
• Perform financial activities such as forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives.
• Retain and strengthen customer relationships, including face-to-face customer service.
• Identify and recommend opportunities to improve efficiency, effectiveness, and operational capabilities.
• Provide support to field stocking locations (FSL), agent locations across multiple geographies, and the provider network.
• Act as a lead, coordinating and checking the work of others—though not as a supervisor—while working autonomously within established procedures and practices.
• Ensure contracted services meet or exceed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Collaborate with vendors, customers, and internal support groups to support business products.

Requirements

• Legal right to work in the U.S.
• Successful completion of a background check and drug screen.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Qualifications

• Performs manual work requiring advanced skills, typically gained through a combination of training and considerable on-the-job experience.
• Ability to work autonomously within established procedures and practices.

Benefits

• Excellent weekly pay.
• 401(k) plan.
• Medical, dental, and vision benefits after a waiting period.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.