Service Associate 7am-3:30pm M-F

About the role

The primary component of our Healthcare team is order fulfillment, including receipt of our customers' priority healthcare products into our warehouse facility, placement of stock into storage, receiving orders, picking and packing orders, shipping orders, and conducting customer service support. Our healthcare team members provide an important service for the world's medical devices, testing equipment, pharmaceuticals and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. For us, it's more than a package, it's a patient. Healthcare Service Associates II help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers, and improve the products and services they offer.

Responsibilities

• Perform all warehouse activities including but not limited to picking, packing, shipping, receiving, put-away, cycle count, and inventory audit
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities
• Perform all tasks using defined job processes with a high level of accuracy and minimal supervision
• Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control
• Ensure transaction accuracy along with safety and quality compliance
• Work in a variety of environments to include temperatures in the ambient warehouse, refrigerated storage spaces, or freezer spaces
• Deliver hands-on work typically related to the core UPS business operations
• Follow established processes and procedures to execute work efficiently and safely
• Manage the delivery or deployment of contracted services to customers to ensure that SLAs and KPIs as defined in the relevant contracts are met or exceeded
• Support business products by collaborating with vendors, customers, and other internal support groups
• Perform daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, and more
• Perform a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives
• Retain and strengthen customer relationships which may include face to face customer service
• Identify and recommend opportunities for improving efficiency, effectiveness, and capabilities of the operation
• Provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network

Requirements

• Ability to lift up to 70 lbs
• Successful completion of background check and a drug screen is required
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Skills

• Performs manual work that requires skills developed through formal training or work experience
• Works within established procedures and guidelines
• Completes assigned tasks with a moderate degree of supervision

Benefits

• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period

Schedule

Employee Type: Permanent