Service associate M-F 9am-5:30pm PST

Main Duties And Responsibilities

• Ensures shipments are prepared in accordance with Special Instructions and expedited on time and within required specifications
• Ensures appropriate packaging provision, (Credo & Bio boxes and Dry Vapor shippers) are completed in a timely manner, being supported by the Operations Supervisor
• Collaborates with management and department personnel throughout Marken to ensure that capabilities are available to meet client and service demands
• Delivers exceptional service to both external and internal clients
• Performs tasks in full compliance with regulatory and trade laws and processes
• Supervises third parties (local agents, airlines, suppliers, etc.) to ensure compliance and expectations
• Contributes towards corporate initiatives and incorporates network best practices
• Develops and implements strategic plans in cooperation with the LATAM and Global Marken leadership teams
• Organizes/maintains inventory and storage area
• Maintains quality service by establishing and enforcing organizational standards
• Satisfies and builds loyalty with external and internal clients

Requirements

• Operations experience in healthcare supply chain, services and logistics
• Demonstrated process improvement, planning and execution skills
• Strategic thinking ability
• Good organizational and time management skills
• Working knowledge of IATA regulations, including Transportation of Dangerous Goods
• Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications (Excel)
• Good problem-solving skills are required in identifying/alerting others to operational problems
• Excellent communications skill (both verbal and written) required to convey/clarify information

Skills

Knowledge of and abide by all safety, security, and operating procedures for pickup and delivery of customer packages and operating motor vehicles including remaining in compliance with all Federal, state, and local laws.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation, Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

Pay

• The starting pay for this position is $20 - 21.35 per hour.
• The base pay for this position ranges from $17.45 per hour to $28.35 per hour.
• Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Shift/Hours

Monday - Friday from 9:00 AM - 5:30 PM PST

Other Criteria

• UPS is an equal opportunity employer.
• UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.