Lead Service Associate M-F 8:00am-4:30pm est
Job Description
Manages the delivery or deployment of contracted services to customers to ensure that SLAs and KPIs as defined in the relevant contracts are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
- Daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
Financial Activities
Performs a variety of financial activities including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives.
Customer Relationships
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
Operational Responsibilities
Delivers hands-on work, typically related to the core UPS business operations.
Follows established processes and procedures to execute work efficiently and safely.
Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience.
Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor.
Works autonomously within established procedures and practices.
Qualifications
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.