Senior Service Associate, Distribution Operations - M-F 9:00 AM - 5:30 PM

About the role

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility, and visibility are delivered to our clients through our customer-first approach. Service Associates help our clients become more efficient, allowing them to focus on their core competencies, better serve their customers, and improve the products and services they offer.

This role delivers hands-on work related to core UPS business operations, following established processes and procedures to execute work efficiently and safely. You will perform manual tasks requiring proficiency through job-related training and on-the-job experience, with a limited degree of supervision while providing guidance to less experienced team members.

You will manage the delivery or deployment of contracted services to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met or exceeded. This includes supporting business products by collaborating with vendors, customers, and internal support groups.

Responsibilities include daily facility activities such as government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory management, staffing, facility inspections, employee engagement and development, safety, security, and profitability.

You will perform financial activities including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives. Strengthening customer relationships through face-to-face service and identifying opportunities to improve efficiency, effectiveness, and operational capabilities may also be part of your role. Support may extend to field stocking locations (FSL), agent locations across multiple geographies, and the provider network.

Responsibilities

• Lift up to 70 lbs
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers up to heights of 28 feet
• Use radio frequency (RF) scanners to electronically perform warehouse activities
• Perform all tasks using defined job processes with high accuracy and minimal supervision
• Utilize a computer-based Warehouse Management System (WMS) for outbound processes, inbound processes, and inventory control
• Ensure transaction accuracy along with safety and quality compliance
• Manage daily facility activities related to compliance, inbound receipts, kitting, order processing, supplier procurement, inventory management, staffing, inspections, and employee engagement
• Perform financial activities such as forecasting, allocations, adjustments, and creating annual business plans
• Retain and strengthen customer relationships, including face-to-face customer service
• Identify and recommend opportunities for improving efficiency, effectiveness, and operational capabilities
• Provide support to field stocking locations (FSL), agent locations, and the provider network

Requirements

• Legal right to work in the U.S.
• Successful completion of a background check
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

• Excellent weekly pay
• 401(k)
• Medical, dental, and vision benefits after a waiting period

Employee Type: Permanent