Lead Patient Coordinator (Full-Time)

About the role

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification.

Job Summary: Full-Time Lead Patient Coordinator at our Grassy Sprain Office. The Lead Patient Coordinator is responsible for assisting the General Manager with supervising front office duties and staff. Previous healthcare experience is required.

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff.
• Check that beginning and end of day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs.
• Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Responsible to oversee that the front office staff is performing the scheduling tasks timely and correctly.
• Ensure that all scheduling, cancellations and confirmations and superbill entry are being done appropriately.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Always maintain a neat and orderly work area throughout the office.
• Maintain all office equipment, office supply inventory and follow bi-weekly ordering protocol.
• Oversee the creation of new medical records for each patient. Obtain all necessary copies of insurance