Lead Patient Coordinator (Full Time)

Job Summary

The Lead Patient Coordinator assists the General Manager with supervising front office duties and staff. Previous healthcare experience is required. Dermatology experience is required.

Qualifications

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.
• Strong critical thinking, problem resolution skills and be a great multitasker.
• Prefer prior experience working in a dermatology / medical environment.
• Open availability to work during weekdays and weekends.

Pay

Hourly Pay Range: $21-27

About the Role

To learn more about Schweiger, click here.

Benefits

• Full time employees (30+ hours per week) are eligible for: Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date
• 401K after 30 days of employment
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Part-time employees (less than 30 hours) are eligible for: Dental and Vision on 1st of the month after date of hire
• 401K after 30 days of employment
• Employee discounts on Schweiger skin care products & cosmetic services

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Absorb and assist with coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff.
• Check that beginning and end of day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs.
• Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Responsible to oversee that the front office staff is performing the scheduling tasks timely and correctly.
• Ensure that all scheduling, cancellations and confirmations and superbill entry are being done appropriately.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Always maintain a neat and orderly work area throughout the office.
• Maintain all office equipment, office supply inventory and follow bi-weekly ordering protocol.
• Oversee the creation of new medical records for each patient.
• Obtain all necessary copies of insurance cards, referrals, and demographic information.
• Responsible to assure that the staff is correctly entering data into system.
• Maintain confidentiality of all patient and employee information.
• Must exude a strong understanding of and enforce CLIA, OSHA and HIPAA regulations.
• Responsible for auditing PC checklists and ensuring closing duties are being performed correctly.
• Must oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of ALL procedures performed at offices.

Requirements

Previous healthcare experience is required. Dermatology experience is required.