Lead Office Administrator - Eugene, OR

About the role

We're looking for someone who enjoys being the person others can count on. As the Lead Provider Support Specialist, you'll be the primary on-site support person for our Eugene office, helping providers, clients, and teammates while keeping day-to-day operations running smoothly.

Primary Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification
• Consistent monitoring of overall PSS success, assessing support needs or gaps, and proactively fostering collaboration and motivation across the team
• Contributing to and developing training materials and resources

Leadership Expectations

• This role does not directly manage employees, but it is expected to serve as a leader within the office.
• The ideal candidate has experience setting a professional example, supporting coworkers, helping coordinate daily operations, communicating effectively through challenges, and taking ownership of responsibilities.
• We are looking for someone who can work independently, build trust with others, and contribute to a positive and accountable team culture.

Requirements

• 2-3 years of experience in customer service, administrative support, office coordination, hospitality, retail leadership, healthcare administration, or a similar customer-facing role
• At least 1 year of experience in a leadership position such as Lead, Shift Lead, Team Lead, Trainer, Supervisor, Assistant Manager, or a comparable role
• Demonstrated ability to organize and prioritize multiple responsibilities in a fast-paced environment
• Strong written and verbal communication skills
• Ability to work independently while maintaining communication and collaboration with a larger team
• Strong problem-solving skills and the ability to navigate challenges with professionalism and sound judgment
• Comfortable learning new technology platforms and troubleshooting basic technical issues
• Demonstrated reliability, accountability, and follow-through

Preferred

• Experience supporting a team, coordinating workflows, training new employees, or serving as a resource for coworkers
• Experience handling escalated concerns, difficult conversations, or customer service recovery situations
• Experience working in an environment that required strong organization, attention to detail, and management of competing priorities
• Experience with scheduling systems, administrative software, electronic records systems, or similar technology platforms

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

Company Culture

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply.

Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.