Lead Office Administrator - Eugene, OR

About the role

We're looking for someone who enjoys being the person others can count on. As the Lead Provider Support Specialist, you'll be the primary on-site support person for our Eugene office, helping providers, clients, and teammates while keeping day-to-day operations running smoothly.

Primary Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification
• Consistent monitoring of overall PSS success, assess support needs or gaps, and proactively foster collaboration and motivation across the team
• Contributing to and developing training materials and resources

Leadership Expectations

• This is a Lead Provider Support Specialist position. While this role does not directly manage employees, it is expected to serve as a leader within the office.
• The ideal candidate has experience setting a professional example, supporting coworkers, helping coordinate daily operations, communicating effectively through challenges, and taking ownership of responsibilities.
• We are looking for someone who can work independently, build trust with others, and contribute to a positive and accountable team culture.