Lead Medical Assistant- Internal Medicine

About Us

Ohio State University Physicians (OSUP) operates over 100 cutting-edge outpatient centers, dedicated to providing exceptional patient care while fostering a collaborative work environment. Our team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists, and leaders. As an OSUP employee, you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture is grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Responsibilities

The Lead Medical Assistant (MA) will assist management in the day-to-day operations of the clinic, focusing on medical support and patient care. This role requires strong clinical skills and expertise in relevant systems and processes, along with the ability to model, train, and promote high-functioning clinical support staff.

• Successfully perform the responsibilities of a Senior Medical Assistant.
• Lead the day-to-day work and productivity of patient care staff.
• Advise and assist staff on problem-solving patient/customer concerns and address issues related to clinic operations.
• Perform specialized medical procedures of a routine nature, as dictated by established clinical protocol.
• Serve as a clinical preceptor to enhance training and improve skill deficiencies among staff.
• Support management in areas such as scheduling, daily work assignments, hiring, training, employee engagement, performance management, identifying areas for service or operational improvement, and reinforcing established expectations from management.

Requirements

Internal Candidates

• Certification AND 2 years of tenure with OSUP, with one year in a Senior role, OR
• 2 years of tenure with OSUP, with one year in a Senior role AND a minimum of 7 years of prior MA experience (may include internal or external experience).

External Candidates

• 2 years of certification or 7 years of overall Medical Assistant experience.
• Prior experience working in a preceptor designation preferred.

• Current BLS Certification (preferred).
• Experience with EMR (preferred).
• Medical Assistant Certification (preferred).

Skills

• Meets all Medical Assistant KSAs (Knowledge, Skills, and Abilities).
• Fosters an environment of camaraderie and teamwork.
• Ability to motivate, direct, and retain Medical Assistants.
• Excellent leadership, training, and communication skills.
• Promotes the organization’s high-quality, compassionate care of patients.

Benefits

OSUP prioritizes the well-being of our team and offers a flexible, competitive benefits package, including:

• Medical, dental, and vision coverage.
• Health reimbursement accounts and flexible spending accounts.
• Retirement plans.
• Employee assistance program.
• Paid time off and holidays.
• Wellness program designed to support employees in living their best lives.

Eligibility for these benefits depends on your employment status.

Pay

USD $22.09 - USD $33.13 per hour.