Lead Internal Medicine Medical Assistant

Overview

You are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Major Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Supports implementation of workflow improvements and organizational initiatives
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Supports phone support and coordination of patient access needs, in partnership with clinic leadership
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Qualifications

• MINIMUM EDUCATION AND EXPERIENCE REQUIRED: Certified or Registered preferred but not necessary CPR Certification required
• Experience: With Epic Or Similar EHR Preferred
• A minimum of 2 years customer service experience preferably in the medical field
• Experienced in staff roles with a history of good performance

Pay and Benefits

The compensation for this role includes a base pay range of $18.00-26.45 based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.