Lead Medical Assistant - Internal Medicine

Position Overview

This role ensures high-functioning care teams, optimal provider support, and consistent delivery of access, productivity, and patient experience outcomes. The Lead directly supports providers while leading day-to-day clinical workflows, coaching Medical Assistants (MAs), and driving accountability to performance standards.

Key Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Captures day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Aids in onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Aids in phone support and coordination of patient access needs, in partnership with clinic leadership
• Assists with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Maintains oversight of clinic support functions such as transportation and housekeeping as applicable
• Aids in team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Experience & Qualifications

• A High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program required
• Certified or Registered preferred but not necessary
• CPR Certification required
• A minimum of 2 years MA/CMA experience preferably in the medical field
• Experienced in staff roles with a history of good performance
• Experience with Epic or similar EHR preferred