Lead Medical Assistant - Internal Medicine

Position Highlights

Full-Time, 40 hours/week
Office Hours: Monday-Friday, 8:00AM-6:00PM; some Saturdays
Location: Joliet, IL
Travel: As needed.
Benefits: Comprehensive medical, dental, and vision benefits, mental health benefit, employer provided life and disability insurance, tuition reimbursement, 401(k) match, paid volunteer time off, culture committed to community engagement and social impact, up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy.

Responsibilities

• Directs clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks.
• Serves as a resource for Medical Assistants, offering guidance, direction, and support.
• Supports efficient patient flow and maintains an organized clinical environment.
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations.
• Assists with onboarding, training, and development of clinical staff.
• Reinforces standard workflows and promotes consistency across the team.
• Maintains adherence to clinical protocols, safety standards, and documentation requirements.
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience.
• Communicates effectively across teams and escalates issues as appropriate.
• Supports implementation of workflow improvements and organizational initiatives.
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion.
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership.
• Aids in patient outreach, including scheduling follow-ups and preparing patient communications as needed.
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met.
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits.
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices.
• Monitors clinic support functions such as transportation and housekeeping as applicable.
• Aids in team scheduling and coordination, including input on staffing needs, overtime, and time-off requests.
• Collaborates with clinic leadership and administrative teams on operational planning and execution.

Qualifications & Experience

• High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program required.
• Certified or registered preferred but not necessary.
• CPR Certification required.
• A minimum of 2 years MA/CMA experience preferably in the medical field.