LEAD MEDICAL ASSISTANT

About the role

Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing input on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.

Responsibilities

• Completes evaluations and provides input on performance
• Administers evaluations
• Serves as a mentor and role model
• Provides on-site training
• Ensures patient confidentiality and care according to the Patient’s Bill of Rights
• Supports medical assistants in clinics

Requirements

• Completion of a Cooper IDX training program (Registration, Scheduling, E-Commerce and FSC)
• Annual eligibility certification required
• BLS required
• Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System
• Minimum of 1 year of experience working with IDX and Epic
• Current documentation of a national certification for the registered medical assistant (RMA), National Certified Medical Assistant (NCMA), or certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)

Qualifications

• High School Diploma or Equivalent
• Graduate of an MA Clinical Training program
• Excellent customer service skills
• Strong interpersonal and communication skills
• Knowledge of patient rights, aseptic/sterile technique and infection control best practices
• Excellent written communication skills
• Computer literate, typing skills, comfortable with Microsoft Office software
• Reliable transportation
• Available to travel to various clinical locations

Skills

• Ability to provide on-site training

Benefits

Comprehensive benefits program including health, dental, vision, life, disability, and retirement. Working conditions and opportunities for career growth through professional development.

Pay

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Schedule

Full time, day shift.