Lead Medical Assistant

About the role

The ideal candidate will play a pivotal role with primary responsibilities that include patient vitals, EKG, phlebotomy, and front office duties. We value team players with clinical skills and experience in insurance and VOB.

Primary Responsibilities

• Utilize a multi-line phone system to answer and appropriately route all incoming calls.
• Congduct follow-up calls to discuss patient progress and address concerns.
• Refer non-routine, sensitive, or complex requests to the appropriate staff member.
• Ensure exceptional patient service by maintaining a friendly environment, greeting patients, and upholding outstanding standards.
• Assist with monitoring daily inventory levels of clinical and office supplies.
• Perform daily scanning and uploading of documents in patient files.
• Train additional staff on daily procedures when requested by the office manager and/or physician.
• Participate in clinic marketing efforts and provide ongoing support to promote clinic profitability and success.

Clinical Duties (varied based on credentials)

• Obtain patient vitals, EKG, and perform phlebotomy.
• Administer IM injections.
• Prepare laboratory order forms and obtain patient laboratory results.
• Aid physicians or mid-level practitioners with patient referrals to other healthcare professionals.
• Document patient progress notes in the patient chart and/or EMR.
• Conduct follow-up calls to patients to discuss progress and address concerns.
• Perform other clinical duties as required.

Requirements

• Medical Assistant certification.
• Front office experience, including insurance and VOB knowledge (2+ years preferred).
• Clinical experience (2+ years preferred).
• Prior experience and training in exercise (a plus).
• Strong communication and interpersonal skills.
• Spanish (a plus).

We Offer

• Competitive Salary Package
• 401k Matching
• PTO
• No on-call requirements and flexible hours
• Great work-life balance
• Employee discounts on products, supplements & injections!