Lead Medical Assistant

About the role

The Lead Medical Assistant is the first point of contact for patient care. They perform both administrative tasks and direct patient care, including clinical duties such as discussing symptoms, obtaining vital signs, administering medications and vaccines, performing phlebotomy, collecting specimens, and conducting diagnostic screening tests. They also sterilize and clean equipment, maintain examination rooms, and document information into the electronic medical records system. They collaborate with physicians and advanced practice providers, deliver direct patient care, and manage administrative work groups and external vendors.

Responsibilities

• Administering phlebotomy procedures
• Collecting specimens
• Performing diagnostic screening tests
• Cleaning and sterilizing equipment
• Maintaining examination rooms
• Documenting information in the EMR system
• Collaborating with physicians and advanced practice providers
• Delivering direct patient care
• Managing administrative work groups and external vendors
• Overseeing the work of others
• Leading advanced and specialized administrative, operational, and customer support tasks
• Coordinating work activities and monitoring progress towards schedules/goals
• Providing advanced guidance/mentoring to other Medical Assistants

Requirements

• Advanced knowledge of medical procedures and clinical tasks
• Experience with phlebotomy and medication/vaccine administration
• At least 3 years of Medical Assistant experience
• A high school diploma or equivalent
• CPR certification
• Ability to speak and write fluently in English and Spanish (if bilingual)

Qualifications

• Active certification in Phlebotomy
• Experience working in a PCO center and Value-Based Care environment
• Knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience

Skills

• Strong administrative and organizational skills
• Excellent communication and interpersonal skills
• Ability to work independently and make decisions
• Leadership and mentoring abilities

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Pay

$48,300 - $65,900 per year

Schedule

Weekly Hours: 40