Lead Medical Assistant

Highlights of the position

• Works closely with the leadership team to ensure clinical operations are patient-centered, mission-focused, and always improving through best practices.
• Partners with the Clinical Operations Supervisor to support the Medical Assistant team each day, modeling compassionate care for patients and strong service to providers.
• Assists with hiring, onboarding, training, and ongoing coaching of the MA team to support strong performance, skill growth, and clinical competency.
• Fosters a positive, supportive work environment by encouraging teamwork, professional growth, and excellence at all levels of staff.
• Works with practice leadership to improve workflows, support process changes, and strengthen the delivery of high-quality, patient-centered care.
• Provides direct Medical Assistant support as outlined in PCHC’s MA job description and clinical competency checklist, remaining flexible to meet daily clinic needs and support providers as needed.

Requirements

• A college degree is preferred.
• A high school diploma is required.
• A minimum of three years of experience in a primary healthcare or related professional setting as a Medical Assistant is required.
• Demonstrated aptitude for supervision and/or leadership roles.
• Relevant experience in a position with some leadership responsibility at PCHC may be substituted for previous supervisory experience.
• Certified Medical Assistant through the AAMA is preferred.
• Must obtain Healthcare Provider Basic Life Support training within 2 weeks if not current at hire.

Qualifications

Must have up-to-date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross, or American Health & Safety Institute.