Lead Medical Assistant

About the role

The Lead Medical Assistant is responsible for ensuring the delivery of quality care to patients in accordance with individual needs, physician orders and standards of care, as represented through patient care policies. Must be able and willing to handle all front and back office tasks within the clinic according to established procedures and protocols, as to provide a seamless experience for the patient.

Responsibilities

• Trains and mentors Clinical Assistants and Medical Assistants
• Assists with scheduling of Clinical Assistants and Medical Assistants
• Assists with coordination of day-to-day workflow to support efficient clinic operations and quality patient care
• Actively participates in and/or leads quality and process improvement initiatives
• Assists patients to exam rooms
• Documents patient’s chief complaints
• Documents data in EMR system (i.e. vital signs, weights) on patient charts to communicate with health team members
• Contacts patients with lab and x-ray results and documents phone calls
• Obtains specimens and performs laboratory work and documents data in patient record
• Performs injections on all ages of patients
• Keeps exam rooms orderly and clean between patients
• Prepares exam room/minor surgery for procedures
• Affords assistance with sterile procedure(s)
• Performs sterile processing of instruments, as needed
• Performs opening and closing procedures in a timely, accurate and efficient manner
• Communicates information to patients according to protocols
• Provides patient education as appropriate to situation
• Promotes accident prevention and reports potential hazards to maintain a safe environment
• Checks out patients to include addressing any additional patient concerns or needs
• Answers telephone and triages calls to determine urgency and follows-up on telephone inquiries; directs callers to other providers, staff or departments when appropriate
• Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns
• Delivers such information or requests promptly to the appropriate providers or their designees
• Obtains prior medical records and studies if appropriate; Appropriately routes faxes, prescription refills, test result requests and insurance inquires
• Responds to correspondence as appropriate, by telephone and/or in writing
• Maintains organized work area
• Completes insurance referrals by referring patient to proper specialist, preparing paperwork, obtaining authorization from insurance company and handling denials and problems
• Obtains prior authorizations as needed
• Sends copies of chart notes to primary care physicians and patient accounting as needed
• Responds to emergency situations and contacts emergency services as directed by provider
• Assists with triage and is the primary resource person in the back office, and acts as liaison between providers and medical assistants
• Manages the data for lab functions per regulatory and OSHA regulations
• Communicates supply needs in a timely manner to the ordering person
• Attends insurance workshops and reads insurance updates
• Completes all mandatory education and licensure requirements to meet state, professional and regulatory requirements
• Assists with regulatory audits
• Schedules patient correctly through EMR and within provider guidelines
• Updates financial record for customers, entering all information from patients directly into computer in a concise and professional manner regarding patient concerns, questions and agreements regarding their bill statements, payments and insurance information
• Collections, sorts and distributes mail daily
• Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide): Impact limited to the employee and the team. No budget responsibility
• Assigned Direct Reports (not Limited To The Ones Listed): N/A

Qualifications

Required Education: High School graduate or GED. Completion of MA program, formal medical services training program, or Basic Emergency Medical Training program/Advanced Oregon Emergency Medical Technician program(s) required.

Required Experience: Minimum of three (3) years of Medical Assistant experience.

Required Licenses, Certifications and/or Registrations: CMA or equivalent (from one of the following: AAMA, AMT, NHA, NCCT) or Oregon EMT license (basic or advanced) and NREMT. Current Healthcare provider BLS certification or within 90-days of hire.