Lead Medical Assistant

About the role

The Lead Medical Assistant is the first point of contact for patient care. They perform clinical duties such as discussing symptoms, obtaining vital signs, medication/vaccine administration, phlebotomy, collecting specimens, performing diagnostic screening tests, sterilizing/cleaning equipment, maintaining examination rooms, and documenting information into the electronic medical records system. They collaborate closely with Physicians and Advanced Practice Providers and deliver direct patient care.

Responsibilities

• Addressing administrative duties alongside patient care responsibilities.
• Assuming ownership and leading advanced and specialized administrative, operational, and customer support duties.
• Overseeing work of others and being the primary administrative owner of main processes, programs, products, or technologies.
• Delivering in-depth education/training and providing advanced guidance/mentoring to other Medical Assistants.
• Performing clinical duties including phlebotomy, specimen collection, and documentation.
• Collaborating with Physicians and Advanced Practice Providers.
• Leading and managing an administrative work group or external vendors.
• Ensuring adherence to company policies and procedures.

Requirements

• Use certified or registered Phlebotomy skills.
• Experience with medication/vaccine administration.
• At least 3 years of Medical Assistant experience.
• High school diploma or equivalent.
• CPR Certification.
• Preferred 1+ years of Medical Assistant experience in PCO centers.
• Patient-facing role and participation in the company's TB screening program.

Qualifications

• Bilingual proficiency in English and Spanish (must pass proficiency exam).
• Knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience.
• Experience in Value-Based Care.

Skills

• Advanced skills and knowledge in medical assisting.
• Ability to lead and manage administrative tasks.
• Strong communication and collaboration skills.
• Ability to make decisions independently.

Benefits

• Health benefits including medical, dental, and vision coverage.
• Paid time off, holidays, volunteer time off, and jury duty pay.
• Recognition pay and a 401(k) retirement savings plan with employer match.
• Tuition assistance and scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).

Pay and Schedule

$48,300 - $65,900 per year. Scheduled 40 hours per week. Local travel may be required; mileage is reimbursed.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan with employer match.
• Paid time off, holidays, volunteer time off, and jury duty pay.
• Recognition pay.
• Tuition assistance and scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).

Contact Information

Address: 7649 W Colonial Drive; Orlando, FL 32818

Application Instructions

Please attach your resume to your application in PDF or Word format. Interview format: HireVue. Language proficiency testing: Bilingual English/Spanish. Applicants must pass a language proficiency exam before communicating with members in a language other than English. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.