Lead Medical Assistant

Job Summary

The Lead Medical Assistant works under the guidance of the Clinic Supervisor to assist with maintaining efficient patient flow and quality care during clinic and on-site hours. This position acts as a liaison between the clinic supervisor and the staff. Responsibilities include training new staff and yearly certification, recognizing ethical and legal responsibilities, performing a variety of clinical procedures and administrative duties, supervising staff in the absence of the clinic supervisor, and supporting injury care and on-site services.

Responsibilities

• Provide backup support to the medical assistant team, including all functions of a medical assistant.
• Aid with clinic scheduling, problem-solving, managing patient wait times, and addressing other areas to enhance efficiency and quality services.
• Review charts, lab test results, and required forms for completeness and to ensure follow-up as needed.
• Oversee medical supplies inventory and perform preventive maintenance to keep medical equipment operational, including sterilizing medical instruments and supplies.
• Support injury care and provide on-site services.
• Collaborate with the clinic supervisor and staff on programs to improve client outcomes.
• Serve as a temporary clinic supervisor when the clinic supervisor is absent.
• Perform phlebotomy services and give injections.
• Maintain a safe, secure, and healthy work environment by adhering to established standards and procedures and complying with legal regulations.
• Keep equipment operational by following operating instructions, troubleshooting breakdowns, maintaining supplies, and verifying receipt of medical supplies.
• Stay updated on job knowledge by participating in educational opportunities and reading professional publications.
• Enhance the practice’s reputation by accepting ownership for job accomplishments and exploring opportunities to add value.
• Assist with performance reviews.
• May be required to work overtime, weekends, and holidays.
• Attendance and punctuality are essential.
• May be required to travel.
• Must have dependable transportation.
• Other duties as assigned.

Qualifications/Skills

• At least 5 years of experience in a clinic setting.
• Professionalism, confidentiality, excellent communication skills, maintaining client and staff confidentiality, passing a DISA Drug Screen and Background check.
• Phlebotomy certification.

Education, Experience, and Licensing Requirements

• Certified Clinical Medical Assistant (CCMA) or Medical Assistant Certification required.
• Minimum of five years of experience in a medical clinic.
• Knowledgeable of and maintaining HIPAA standards of privacy and confidentiality.

Physical Demands

• Sitting or standing for prolonged periods of time.
• Lift, carry, push, pull, or move objects up to 75 pounds.
• Repetitive motion.
• Extensive use of computers, copy machines, and keyboards.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
• Work in a medical clinic setting requiring the ability to operate standard office equipment and keyboards.
• Must have the ability to lift and carry parcels, packages, and other items, walk short distances, and drive a vehicle to deliver and pick up materials.

Mental Requirements

• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow.
• Communicate effectively with employees and visitors.
• Complete tasks within a speed or productivity quota.

Position Unit

Various PRIME locations - Non-Exempt: Hourly