Lead Medical Assistant

Lead Medical Assistant

About the role

Our partner is looking for a Lead Medical Assistant based in the United States. This role combines hands-on patient care with team leadership in a dynamic, technology-enabled healthcare environment.

Responsibilities

• Provide direct patient support by managing an assigned caseload, conducting outreach, facilitating enrollment, maintaining ongoing patient engagement, and documenting all interactions accurately and compliantly.
• Serve as a working team leader by modeling exceptional patient service, professionalism, and operational excellence while maintaining individual productivity goals.
• Coach, mentor, and support Medical Assistants through regular performance reviews, one-on-one feedback sessions, and continuous professional development initiatives.
• Oversee daily team productivity, patient enrollment performance, documentation quality, and operational metrics, implementing corrective actions when necessary.
• Caseload distribution to maximize efficiency while identifying staffing or workload challenges and escalating concerns appropriately.
• Lead onboarding and training for new Medical Assistants, ensuring successful integration and achievement of expected performance standards.
• Develop, maintain, and improve standard operating procedures, training resources, and workflow documentation to support consistent team performance.
• Conduct documentation audits, monitor compliance with clinical protocols and regulatory requirements, and promote continuous quality improvement.
• Collaborate with recruitment teams by supporting hiring activities, evaluating candidates, and helping identify future staffing needs.
• Analyze operational data and key performance indicators to identify trends, improve patient engagement, enhance productivity, and support strategic decision-making.

Requirements

• Associate's degree in a healthcare-related field.
• Active and valid Medical Assistant (MA) certification in good standing.
• Approximately five or more years of direct patient care experience, preferably in medical-surgical, home care, or similar clinical settings.
• Previous leadership or supervisory experience overseeing Medical Assistants or healthcare support staff is preferred.
• Experience with chronic care management, remote patient monitoring, telehealth, or case management is considered an advantage.
• Familiarity with EMR/EHR systems, patient engagement platforms, and healthcare technology tools.
• Strong analytical skills with the ability to interpret performance dashboards and use data to improve team outcomes.
• Excellent written and verbal communication skills, with the ability to build trust with both patients and colleagues.
• Highly organized, detail-oriented, and capable of managing multiple priorities independently in a remote work environment.
• Bilingual or multilingual communication skills are a plus.

Benefits

• Remote work environment.
• Opportunity to combine clinical care with leadership responsibilities.
• Meaningful work supporting patients with chronic health conditions.
• Ongoing leadership development and coaching opportunities.
• Collaborative, technology-driven healthcare environment.
• Opportunity to contribute to quality improvement initiatives and operational excellence.
• Inclusive workplace committed to diversity, equity, and equal opportunity employment.