Lead Massage Therapist

About the role

Spavia SouthPark is hiring part-time and full-time Licensed Massage Therapists. This is a W-2 position where we handle marketing and supplies so you can focus on massage. We offer a steady schedule with loyal guests and members.

Pay structure

• Transparent pay structure based on experience
• Average pay per 60-min massage: $55-$66 (includes gratuity)
• Advanced services: Up to $82 for 80-100 min treatments
• Signature/Relaxation Massage - 60 min: $55-$58
• Advanced Deep Tissue/Sports/Salt Stone - 60 min: $60-$64
• Extended Modalities - 80-100 min: $66-$84
• Most guests choose advanced/extended treatments
• Average therapists gratuity: ~$20 included
• Experienced therapists at 30 hrs/week (80% scheduled) earn $70K-$75K+ annually plus Lead Pay
• Extra pay from enhancements, retail sales & bonuses

Lead responsibilities

Lead responsibilities are separate from treatment work and are paid hourly at $18-$20, while hands-on treatments continue to be paid per-treatment with applicable gratuities and commissions.

• Team Management: Build and balance weekly therapist schedules; manage swaps/requests; ensure peak-time coverage and maximize provider utilization
• Training & Coaching: Onboard new MTs; coach body mechanics, service protocols, SOAP quality, and enhancement uptake; mentor for a consistent 5-star guest experience
• Sales, KPIs & Reporting: Lead daily huddles and maintain a visible scoreboard; drive membership and retail goals; track/report utilization, rescheduling %, enhancement attach rate, and guest reviews/NPS; execute monthly campaigns
• Standards & Guest Experience: Model Spavia treatment standards; ensure thorough consultations, ethical upsells, and clear home-care guidance with pre-scheduling
• Cleanliness, Safety & Presentation: Oversee room readiness (linens, warmers, tools), sanitation, and safety checks so every space is clean, stocked, and guest-ready
• Hiring & Onboarding: Assist with interviews/auditions, orientation, and modality training; uphold Spavia Brand Standards and guest-journey scripts
• Inventory & Equipment: Monitor massage product/back-bar levels, enhancement supplies, and linens; coordinate ordering/receiving and par levels; control shrink and maintain equipment

Schedule

• Full-time
• Weekend/evening availability preferred
• 10-minute turnover between services
• Typical shift 5-6.5 hours: equivalent to four or five 60-minute massages

Benefits

• Paid in-house training
• CE hours
• Family + Friends treatment discounts
• Full Time may be eligible for PTO

Why massage therapists love Spavia

• Luxury spa feel: Retreat areas, robes, showers, top-tier products
• Guests come back: Membership model means regular guests and relationship
• You're supported: No self-promo, scheduling, or supplies needed
• Respectful culture: Team-focused, flexible, and balanced

Your impact

• Provide customized massages: Swedish, deep tissue, salt stone, prenatal, and more
• Recommend enhancements (such as cupping and CBD) & memberships to support guest wellness goals
• Keep your space clean, stocked, and ready
• Track guest progress with simple SOAP notes
• Work with a team that values professionalism, kindness, and growth

Requirements

• Active Massage Therapy license in North Carolina
• Reliable, professional, and team-oriented
• A calm, caring energy and passion for helping others