Lead Massage Therapist

Overview

Pier Sixty-Six Resort, a beacon of hospitality in South Florida, returns to Fort Lauderdale. Nestled along the waterfront, the resort features 325 guest rooms, suites, and villas, 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, and a waterfront promenade with retail and dining options. Over 600 diverse and talented Team Members bring Pier Sixty-Six to life, offering memorable experiences and stellar service.

Responsibilities

• Lead and provide outstanding leadership and support to the massage therapy team to ensure a five-star luxury experience for all spa guests.
• Administer professional massage and body treatments to guests, possessing a thorough knowledge of various massage modalities and being willing to train in specific spa offerings.
• Communicate effectively and educate guests about wellness concerns.
• Be flexible with schedules, supporting the spa's needs.
• Properly care for equipment and use appropriate amounts of product for cost control.
• Have complete knowledge and understanding of all spa services and products.
• Uphold sanitation and sterilization standards as per law and spa policies.
• Perform prep work, clean and restock rooms as needed.
• Communicate any issues involving staff or guests requiring attention to management.
• Promote the spa, treatments, services, and retail offerings.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests.
• Work without direct supervision, maintaining a positive attitude and contributing to a quality work environment.
• Absolutely attend, participate in, and support training and staff meetings.
• Assist in all areas of spa operations as requested by management.

Requirements

• Minimum of 1 year experience in a luxury spa.
• Current Massage License in the State of Florida.
• Agree to be listed as the DEM (Designated Massage Establishment Manager) for the State of Florida.
• Excellent communication and organizational skills.
• Professional demeanor and ability to maintain high standards of guest service.
• Ability to prioritize and organize tasks, think clearly, and remain calm under pressure.
• Basic math and money handling skills.
• Enthusiasm for working with people and a friendly, outgoing personality.
• Computer skills, including basic typing and moderate to advanced computer skills.
• Ability to work in a dynamic, constantly changing environment and multitask.