Lead Massage Therapist

About the role

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Pay

Compensation includes a combination of Lead hourly pay $19.00 per Hour, 28% service commission + hourly rate of $8.50 and 20% auto gratuity per service, creating additional earning potential beyond base pay.

Responsibilities

• Provide outstanding customer service to guests and fellow team members.
• Function in a supervisory role to assist with technician training & scheduling, act as a support for the front desk area and support the spa director with various projects.
• Maintaining quality control with service protocol, assisting with product cost containment and assist with inventory ordering.
• Enhance & support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude.
• You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.
• Embrace and support the Principles of Service of the Westgate Resort.
• Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible.
• Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail.
• Maintain confidentiality in all personnel matters.
• Maintain a positive attitude and contribute toward a quality work environment.
• Facilitate understanding, appreciation and compliance with all health and sanitation laws and rules.
• Oversee training and developing of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service.
• Stay abreast of emerging products, treatments, and trends in the Spa industry.
• Be flexible with schedule