Lead Massage Therapist

Responsibilities

1. Provide massage and body treatments in accordance with Keswick Hall Spa treatment protocols and luxury service standards.
2. Train, mentor, and support new and existing massage therapists through onboarding, treatment sign-offs, ongoing coaching, and refresher trainings.
3. Develop, implement, and maintain spa treatment protocols to ensure consistency, service excellence, and accuracy within the protocol handbook.
4. Support daily massage operations by monitoring service flow, product usage, treatment timing, and overall guest experience standards.
5. Assist Spa Leadership with therapist scheduling, shift coverage, recruiting, interviews, onboarding, and annual performance development.
6. Foster a collaborative, positive team culture while upholding professional standards in appearance, conduct, cleanliness, and guest care.
7. Partner with Spa Leadership to develop seasonal offerings, enhance the spa menu, and support new treatment innovation initiatives.
8. Maintain organization, cleanliness, safety, and Virginia licensures compliance throughout all treatment and employee areas.
9. Oversee inventory of professional products and massage supplies, assist with ordering, and ensure all equipment is properly maintained and operational.
10. Maintain accurate team records including licensure tracking, seniority lists, treatment sign-offs, and required compliance documentation.
11. Collaborate closely with Spa Leadership and fellow department leads to support communication, training initiatives, spa projects, and operational goals.
12. Act as Manager on Duty as needed, assisting with front desk support, guest relations, operational coverage, and overall spa flow.
13. Promote spa, wellness, and resort offerings to guests and team members while supporting guest satisfaction and service recovery efforts when needed.
14. Participate in spa meetings, resort initiatives, sustainability efforts, and additional responsibilities as assigned.

Qualifications

• Current Massage Therapy License in the State of Virginia in good standing.
• Minimum of 3-5 years of massage therapy experience, preferably within a luxury spa, resort, or wellness environment.
• Strong knowledge of massage modalities, body treatments, spa operations, sanitation standards, and treatment protocols.
• Demonstrated leadership abilities with a passion for mentoring, coaching, and supporting team development.
• Exceptional guest service skills with the ability to create warm, personalized, luxury-level experiences.
• Strong communication, organization, and time management skills with attention to detail.
• Ability to lead by example in professionalism, teamwork, accountability, and guest care.
• Comfortable performing in a fast-paced environment while maintaining composure and service excellence.
• Experience with training, onboarding, treatment quality assurance, and operational support preferred.
• Able to assist with scheduling, inventory management, and daily operational responsibilities as needed.
• Flexible schedule availability including weekends, holidays, and peak resort periods.
• Ability to stand to extended periods and perform physical aspects of massage and spa services.