Lead Management Inside Sales Agent

Position Responsibilities

Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation.
Taking inbound phone calls and make outbound calls to customers inquiring about Andersen products and services.
Following communication “scripts” when handling different topics.
Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner.
Scheduling RbA appointments for replacement and remodeling lead inquiries.
Learning how to listen for common objects and utilize sales training to overcome them.
Meeting personal/team qualitative and quantitative performance targets.
Entering data into CRM system and using Mitel phone system.

Minimum Qualification, Skill And/Or Competency Requirements

• Previous experience in a call center/customer service/sales role
• Strong phone and verbal communication skills along with active listening
• Integrity, teamwork, and problem-solving skills are essential for this role
• Able to multi-task and manage time effectively
• Customer focused and adaptability to different personality types
• Strong computer/data entry skills; detail-oriented
• Able to work successfully in a remote work environment while adhering to job and customer expectations
• High-speed internet, willingness to work varied shifts that change monthly

Culture And Benefits

• 401(k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

Pay Range

$15.73 - $30.15

EEOC EMPLOYER

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.