Lead-Inside Sales

About the role

The Strategic Account Manager (SAM) is the main point of contact, specializing in existing account penetration, introducing new, upsell products/features and expansion for devices, assets and video. The SAM will conduct product demonstrations and close business to secure incremental revenue. The SAM is responsible for building and strengthening customer relationships, overall account health, customer satisfaction and retention.

Responsibilities

• Conduct product demonstrations and close business to secure incremental revenue.
• Build and strengthen customer relationships, overall account health, customer satisfaction and retention.
• Make outbound phone calls, present/negotiate pricing, present business cases for contract re-writes and pricing negotiations, execute contracts, manage email campaigns developed in partnership with Marketing and leverage sales tools across multiple platforms.
• Provide solutions and drive revenue through identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions and products/features.
• Partner with other departments such as the Solutions Desk, Implementation and Deployment to ensure customers are fully supported at all times.
• Communicate several times a day with the team on sales activity, metrics and performance.
• Account management with a diverse book of business across various industries.
• Prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting and funnel management.
• Follow-up on proposals and negotiate contracts with customers.
• Collaborate with internal and external partners from the sale through implementation.
• Manage customer relationships/ satisfaction and address open issues, problems and requests.

Requirements

• Bachelor’s Degree or four or more years of work experience.
• Three or more years of relevant work experience in a SaaS environment.
• Previous experience selling into SMB Accounts.
• Consultative selling experience.
• Three to five years of B2B inside sales experience.
• One to two years of product sales account management experience.
• Account management experience.

Qualifications

• Ability to prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting and funnel management.
• Experience conducting product demonstrations and closing business to secure incremental revenue.
• Experience building and strengthening customer relationships, overall account health, customer satisfaction and retention.
• Experience making outbound phone calls, presenting/negotiating pricing, presenting business cases for contract re-writes and pricing negotiations, executing contracts, managing email campaigns, and leveraging sales tools across multiple platforms.
• Experience providing solutions and driving revenue through identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions and products/features.
• Experience partnering with other departments such as the Solutions Desk, Implementation and Deployment to ensure customers are fully supported at all times.
• Experience communicating several times a day with the team on sales activity, metrics and performance.
• Experience managing customer relationships/satisfaction and addressing open issues, problems and requests.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to adapt to changing priorities and deadlines.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.

Pay

$61,500.00 - $100,000.00 annually based on a full-time schedule.

Schedule

This is a hybrid role with a defined work location that includes work from home and assigned office days set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40.