Lead In-House Specialist

About the role

Leads the workflow for three (3) to five (5) employees in the BSC. Responsibilities include assigning tasks and assessing skills of those in set-up center. Provides feedback to management with regard to hiring, terminating, and performance management when a Supervisor does not exist.

Responsibilities

• Provides day-to-day direction and manages work flow of team within set-up center to ensure deadlines are met.
• Provides feedback to management with regard to employment and performance of In-House tech staff.
• Ensures team has the necessary parts inventory and tools to efficiently complete work.
• Affords assistance in the set-up, service and refurbishing of all models when necessary and inspects units upon completion to ensure quality standards are met.
• Maintains effective relationships with customer and fellow employees.
• Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Follows the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.

Requirements

• Cope of Model Knowledge: Comprehensive knowledge on the full product line.
• Excellent troubleshooting skills.
• Depth and breadth of knowledge allows this position to provide assistance on complex or unusual problems to in-house and field technicians.
• Typical Number of Models Serviced: Current product line and legacy products.
• Responsibility: Leads the workflow for three (3) to five (5) employees in the BSC.
• Level: This position would typically exist only in larger set-up facilities.
• Excellent communication, team-building, leadership skills, presentation skills.
• Ability to provide direction and coaching in group and one-on-one situations.

Qualifications

• High School and Technical School graduate or equivalent experience.
• 5+ years experience related to technical/repair of business equipment.

Skills

Comprehensive knowledge on the full product line.

Excellent troubleshooting skills.

Leadership skills.

Team-building skills.

Presentation skills.

Ability to provide direction and coaching in group and one-on-one situations.

Benefits

Competitive salary

Outstanding benefits package (including medical, dental, life insurance)

401(k) plan with matching company contribution

Excellent holiday/vacation plans

Tuition Reimbursement Program

Employee Referral Bonus Program

Ongoing professional development training

Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

Pay

Salary disclaimer

Schedule

Not specified

Benefits

Not specified